I cant play the game
After I start the game there are two different scenarios:
1. After the start, the game stucks in the starting-screen
2. After the controller overview, the game stucks in a blackscreen with a loading circle, instead of playing the game intro(in the beginning there was nothing...) After two minutes the game crashes and a PS4-error message appears(ce-34878-0)
I reinstalled the game for five times, but it didnt help.
I am really sorry that those options didn’t help, but the information you have provided has been extremely helpful.
We notice your using a external hard drive, is the game installed on this or the internal hardrive.
We have got a copy of that crash log,
I have raised a ticket for this issue which we will now investigate.
I am not sure when a fix for this will become available.
If you not satisfied with dreams you can get in touch with Sony customer services should you wish for a refund.
someone says ps4 getting hot. maybe as mine is lound and just had the issue RIGHT AFTERUPDATE IN OFFLINE MODE. went online, game asked if i want to RESET HoMESPACE. all seems fine now.
i said NO to reset homespace. that left the game in the laggy load state in offline but fixed the issue once i gone online.
but the issue persists if i try in offine again
hope this helps Devs
I've had this problem twice now. The first time I started getting Preload Failed. Which happened again last night when I tried to logo out of my creation. Now I am stuck in the first loading screen.
I found a post on Reddit with the same problem
The guy told me that I should write to @Sneakachu25 on Twitter, she would be able to kickstart my game, so I could skip the start-up. I wrote to @Sneakachu25 on Twitter and Instagram, but she didn't answer me.
@noClutchBIII Unfortunately, the update 2.11 didn't fix my problem :(
MM170795: Oh interesting. Could you give me that shortcut so I can note it down? Haven't heard of that.
I... like Media Molecule. And I paid for Dreams. So I guess I'm a support in that way?
I'm not part of Media Molecule as a company though, no.
It wasn't working as of yesterday, but as soon as today's update installed, it now works fine! Awesome! Thanks MM :)
Again, my pro gets a lot louder, and hotter playing other games and is fine, I definitely don't think heat is the problem here, even though it tries to be the excuse.
In another forum, I heard that Media Molecule is able to make that you can skip this part (controller overview, intro). I think that our bug is a technical problem in the PS4-console.
@TAPgiles are you a supporter of Media Molecule?
Sounds like the PS4 might be getting too hot.
I have the exact same issue. As others have said, it crashes right after the controller overview and ID use acceptance pages. Although, rather than getting the error code you guys have listed, mine attempts to show the "ps4 is getting too hot" message, but crashes immediately after flashing that message, before you even have time to read the entire message. Now, I have a ps4 pro, and this thing gets very hot and very loud with a lot of games, but has never overheated. And even hear, the fans aren't even spinning or any other indications of it being hot, yet it crashes with that excuse. I played the game a few times, right when the beta version was released, but this is the first time trying to play in many months. A real bummer.
They want you to be able to play. So I'm sure if there was a fix they've found they'd put it in the patch or tell you how to fix it. That's whole reason they are investigating this; to find a fix, and either put it in a patch or let you know how to fix it. As neither of those have happened, shouting at Mm demanding an answer just comes off as aggressive and doesn't actually help in any way.
I understand your frustration, and am sorry for your troubles. But there are 2 options for you: a) wait for a patch or contact from Mm regarding a fix for this problem, or b) ask Sony for your money back. I hope the fix gets sorted soon for you, but that's all you can do.
I asked, if there is something new about my problem. I have owned the game for more than 2 months and I havent played it by now. The last 4 patches didnt help and you see that two more people has this problem, too.
They have answered you.
I bought the disc version, but it didnt help. Its the same problem. I think that a corrupt data in the system storage is the main problem.
Are there any new news about a fix? Please answere me!
@Mm QA Team
Maybe I found the problem. If I delete all data and the game, this screen appears in the library. And 8kb seems too small to me.
I have exactly the same problem. I have rebooted the console, reinstalled the game twice and even reset my ps4 to factory settings. Still can't play the game. Have never had trouble playing any other game.
As OP said, it happens right after the controller overview and ID use acceptance pages. There are some sparkles and neon looking controller icons. Then suddenly the neon controller icons dissapear and the sparkles freeze. Then the screen goes completely black for about 30 seconds before finnaly going to the blue screen with the ce-34878-0 error code.
@Mm QA Team
are there any new news about fixing my problem?
The last three patches didnt help.
Lets hope that Mm will fix this soon. But I dont have high hopes for a quick fix, because of the corona crisis. I wrote to the PS-support and they said that a special team will deal with this problem, but they havent written me for more than one week by now.
Same problem to me :/ BUT NOW IT'S SOLVE ! :D
There were crashes from time to time let's say once every 3 days but I was doing H24 so it was fine.
But this week it was radical, I can no longer restart the game, it displays blue screen: same error: ce-34878-0
So I erased from internal disk, I reinstalled on external disk = same error
I reset the console (system initializing), reinstall internally = same error
UNNECESSARY STEPS !
I finally SOLVED the problem by deleting the local game backup. I suspected that it was a saved data that ignored a false trace of error, fortunately it was not on the server side: p
actually the game is installed on the internal hard drive. But I think this isnt the crucial problem, because I tried to install the game on both, but it didnt help.
1. Normal PS4 Slim (500GB), but with a GameDrivePS4
3. Either FIFA20,or YouTube
4. doenst help
5. I sent a message
-A system initializing didnt help
- my timezone is UTC+1(Berlin)
Write me, if you need more information