I cant play the game
After I start the game there are two different scenarios:
1. After the start, the game stucks in the starting-screen
2. After the controller overview, the game stucks in a blackscreen with a loading circle, instead of playing the game intro(in the beginning there was nothing...) After two minutes the game crashes and a PS4-error message appears(ce-34878-0)
I reinstalled the game for five times, but it didnt help.
I am really sorry that those options didn’t help, but the information you have provided has been extremely helpful.
We notice your using a external hard drive, is the game installed on this or the internal hardrive.
We have got a copy of that crash log,
I have raised a ticket for this issue which we will now investigate.
I am not sure when a fix for this will become available.
If you not satisfied with dreams you can get in touch with Sony customer services should you wish for a refund.
AdminQA Team (QA, Media Molecule) commented
I'm really sorry that you're still experiencing this issue.
I've bumped this issue for you so the team can investigate.
Due to Mm is back in the forum and I am afraid that they forget my old post, here is a re-upload from my old problem:
After I start the game there are two different scenarios:
1. After the start, the game stucks in the starting-screen (CE-34878-0)
2. After the controller overview, the game stucks in a black screen with a loading circle, instead of playing the game intro(in the beginning there was nothing...) After two minutes the game crashes and a PS4-error message appears(CE-36329-3)
I tried many things (reinstallation, initialization, rebuild the database, ...), but it didn't help.
One thing to try is deleting the save file. Anything local wouldn't be accessible of course, but anything online will still be accessible.
You could copy it to USB as a backup first if you like.
This is extremely fustraiting I spent hours working on many projects that I was very exited for like a movie, 3 games and more this just needs to happen at the worst time and I know this may sound cocky but I’m not trying to be some people were exited for one game I’m making it’s a remake of castle crashers I have tried everything you guys did and some things I came up with and NOTHING IS WORKING
I don't know how they work internally at Mm, but I'm guessing they're working on tracking down other bugs basically. It kind of goes in waves, where they're on indreams for a while, and then things stack up and they're less active on here, and then they're more active later on... that kind of thing.
@Jamez Can you describe your problem?
@TAPgiles Do you know, when the real supporters come back?
I bought the game but i cant play any creations
[Deleted User] commented
someone says ps4 getting hot. maybe as mine is lound and just had the issue RIGHT AFTERUPDATE IN OFFLINE MODE. went online, game asked if i want to RESET HoMESPACE. all seems fine now.
i said NO to reset homespace. that left the game in the laggy load state in offline but fixed the issue once i gone online.
but the issue persists if i try in offine again
hope this helps Devs
I've had this problem twice now. The first time I started getting Preload Failed. Which happened again last night when I tried to logo out of my creation. Now I am stuck in the first loading screen.
I found a post on Reddit with the same problem
The guy told me that I should write to @Sneakachu25 on Twitter, she would be able to kickstart my game, so I could skip the start-up. I wrote to @Sneakachu25 on Twitter and Instagram, but she didn't answer me.
@noClutchBIII Unfortunately, the update 2.11 didn't fix my problem :(
MM170795: Oh interesting. Could you give me that shortcut so I can note it down? Haven't heard of that.
I... like Media Molecule. And I paid for Dreams. So I guess I'm a support in that way?
I'm not part of Media Molecule as a company though, no.
It wasn't working as of yesterday, but as soon as today's update installed, it now works fine! Awesome! Thanks MM :)
Again, my pro gets a lot louder, and hotter playing other games and is fine, I definitely don't think heat is the problem here, even though it tries to be the excuse.
In another forum, I heard that Media Molecule is able to make that you can skip this part (controller overview, intro). I think that our bug is a technical problem in the PS4-console.
@TAPgiles are you a supporter of Media Molecule?
Sounds like the PS4 might be getting too hot.
I have the exact same issue. As others have said, it crashes right after the controller overview and ID use acceptance pages. Although, rather than getting the error code you guys have listed, mine attempts to show the "ps4 is getting too hot" message, but crashes immediately after flashing that message, before you even have time to read the entire message. Now, I have a ps4 pro, and this thing gets very hot and very loud with a lot of games, but has never overheated. And even hear, the fans aren't even spinning or any other indications of it being hot, yet it crashes with that excuse. I played the game a few times, right when the beta version was released, but this is the first time trying to play in many months. A real bummer.
They want you to be able to play. So I'm sure if there was a fix they've found they'd put it in the patch or tell you how to fix it. That's whole reason they are investigating this; to find a fix, and either put it in a patch or let you know how to fix it. As neither of those have happened, shouting at Mm demanding an answer just comes off as aggressive and doesn't actually help in any way.
I understand your frustration, and am sorry for your troubles. But there are 2 options for you: a) wait for a patch or contact from Mm regarding a fix for this problem, or b) ask Sony for your money back. I hope the fix gets sorted soon for you, but that's all you can do.
I asked, if there is something new about my problem. I have owned the game for more than 2 months and I havent played it by now. The last 4 patches didnt help and you see that two more people has this problem, too.
They have answered you.
I bought the disc version, but it didnt help. Its the same problem. I think that a corrupt data in the system storage is the main problem.
Are there any new news about a fix? Please answere me!