Data and assets corruption
Hi, i get à very huge bug, all my assetts are not useable any more, pictures i tooke for illustration , are black now. when i try to consulte further, other pic illustrating the assett, and finally i got a error message... i though just my système was corrupted, but even the online backup are. So i tried 3 times to erase and re-instal, the 2 first Times, i just get a black screen with an infinit loading loop. 3rd i get à message about erasing my home space. So i did it, but my assetts a still corrupted for me. One of my friend Saïd me he can find and use my créations on the dreamivers. Récently some black icônes (pic) changed and ne replaced by random pic (none of my own). My imp are invisible. Only the light of the antenna appear. In my paramèters my sélection is a random imp... seem like my save is totally corrupted... i know it can be difficult for you to find me a sollution with the COVID crisis, but i realy hope some of you can help me and show me some interest for this problème... i’m counting on your expertise for helping me and communicat on it. In this state the game is not useable any more... best regard
We’re sorry that you have encountered this issue,
When you see this message on your creations or are not able to access them, there are some steps to follow to help our team investigate this problem and with luck help you to continue using Dreams.
The first step here is to back up your Dreams save data to a USB and send it across to us. This is super easy to do!
Once you’ve got the save data, make a post on feedback.indreams.me and we’ll send you a link to our shared drive. Let us know once it’s there, and we’ll download it and will be able to begin investigating the issue on our end. (Once we’ve downloaded the data, we’ll remove it from the Drive).
Before proceeding further with this, if possible, we recommend saving any content you currently have online (either publicly or privately is fine!) This’ll mean it’s safe and you can retrieve it once completing step 3.
Note: This is providing you can still load them these creations without encountering the preload failed error message.
Once you have saved as may creations as possible online, you can proceed to the next step, which is to delete your Dreams save game. Thanks to the previous step, this isn’t as scary as it sounds – promise! That said, this is why it is vital that any locally saved creations or photos are saved online since any locally saved elements or photos will be lost when the Dreams save data is deleted.
Any creations saved online, as public, private or playable should still exist on the dreams server.
With the save data deleted, run Dreams and then try accessing each of your creations. If you still encounter any preload failed error message please get it touch with us via your original feedback.indreams.me post.
Thanks for raising this issue with us.
I found a possible fix for this problem, and I do think it’s corruption. What I did was I deleted all my local saves and everything started recovering, the deleting also fixed the online saves.Since you can’t upload anything, it’s best to continue with online saves, which should be up to date from their last save. I don’t know if it will work for anyone else, but it fixed my bugged creations and pictures. Use with caution.
When things recover (usually after a relogin or a day), all the unplayable online creations became fixed, and random community photos stopped coming in as a front image for creations.
Chandler Daniel commented
Same, I can no longer edit or play my creations that are like that.
Omg I have the same issue. This is seriously one of the worst bugs I have ever seen. It’s been at least a month since this was posted and there’s still no fix. I love dreams but this will really ruin everything for me.
Here come a new update and the save corruption bug it still not fix... i even dont have any imp... i juste have a dote on screen 🔥 HELLOOO i need to know if some one try to fix that...
I have à graphique bug on the top. When i hold R2 or L2 the move set list on screen become black (all icones)
Update 2.10 doesn’t change anything to my problème (still no imp still same pre load problème for importation and my own created stuff) i ça n’y understand even re-install doesn’t work
We are currently looking into this issue and hopefully will have some kind of an update for you soon!
I presume MM didnt respond to your helping call neither... i thinking about asking a refund from Sony
This seems almost exactly like the issues I’m having. I hope we both get full functionality soon!