AdminMm QA Team (Media Molecule QA, Media Molecule)

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  1. 6 votes
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    acknowledged  ·  12 comments  ·  Dreams Bugs 🐜 » Gadgets & Logic  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi AndymationB

    Apologies for the delay in getting back to you, unfortunately it would seem the reason this is occurring is because you're using different versions of English as defined by the region game that you are using, Sebastian will be using English UK and you will be on English US (note that this cannot be changed in the game, as the US game will always be using English US regardless of if your system is set to US or UK English).

    There is a work around, though it means that only users utilsing the same language will be able to change text displayers, as other language users will see text displayers specifically for their language, think of it as a pseudo-localisation.

    Note that it is not contained to just create mode as well, if you set up a text displayer and have yourself set text to Andy and Sebastian goes into the same level and sets the text to Sebastian, users on US English will see Andy, and users on UK English will see Sebastian, alternatively if Sebastian's language was set to German when he changed the text, German users will see Sebastian.

    I hope that this explains the very confusing situation that you’re in, we do hope to improve it in the future.

    Kind regards,
    Charlotte W

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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi @AndymationB and @SebastianTeamPD

    This sounds incredibly frustrating, I have a question which may seem a bit weird, however I might be able to figure out why you're seeing the problem that you are.

    Could I please ask, what Language do you play in and what version of the game are you running, i.e. European, American, Asian, Japanese, and with the collaborators that you're working with, what are they running also, sorry if it sounds like a weird question, I hope to get to the bottom of your issue :)

    Kind regards,
    Charlotte W

  2. 1 vote
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    bugged  ·  1 comment  ·  Dreams Bugs 🐜 » Tutorials  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi Anonymous - many thanks for reporting this issue! You can actually do these tutorials again by playing the intro flow offline, full steps below:

    1. Users will need to set their 'connection to the internet' to Off
    2. Then boot the game in offline mode so that their on-boarding progress is not taken from the server
    3. If Users do not find themselves in the on boarding flow (because their save contains progress data from last use with connection too server)
    4. they may need delete their save data again to force it (go online again make sure to backup any work to the server before deleting)
    5.With data backed up, save deleted and booting again in offline mode complete the on-boarding flow and be awarded the prizes
    6.With all prizes awarded reset console 'connection to internet' On
    7. Boot the game with online connection to sever, server side user data on imp quests and the lost prizes awarded.

    I hope that this works for you, let us know if you need any more assistance! :)

    Tom Wild - QA

  3. 1 vote
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    2 comments  ·  Dreams Bugs 🐜 » Mm Content  ·  Flag idea as inappropriate…  ·  Admin →

    We have looked into this and entered it into the bug database for our team to investigate. For the time being, can you try the suggestions TomW has offered?

    Joy – QA

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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi Spadeware - many thanks for reporting this issue! You can actually do these tutorials again by playing the intro flow offline, full steps below:

    1. Users will need to set their 'connection to the internet' to Off
    2. Then boot the game in offline mode so that their on-boarding progress is not taken from the server
    3. If Users do not find themselves in the on boarding flow (because their save contains progress data from last use with connection too server)
    4. they may need delete their save data again to force it (go online again make sure to backup any work to the server before deleting)
    5.With data backed up, save deleted and booting again in offline mode complete the on-boarding flow and be awarded the prizes
    6.With all prizes awarded reset console 'connection to internet' On
    7. Boot the game with online connection to sever, server side user data on imp quests and the lost prizes awarded.

    I hope that this works for you, let us know if you need any more assistance! :)

    Tom Wild - QA

  4. 1 vote
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    acknowledged  ·  3 comments  ·  Dreams Bugs 🐜 » UI  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi TAPgiles!

    Thanks for raising your concern, I had a look at your video and it is very strange. Though I did have a look on Cake Factory 2 and it seems that the comment that you left (14 hours ago) in the video, was left 2 weeks ago, which was before we dropped the 2.17 patch (https://docs.indreams.me/en-US/updates/release-notes/dreams/v217) which fixed an issue we had with cached images appearing:

    "Fixed: Addressed an issue where the incorrect thumbnail or photo for a creation was displayed."

    I had a look through the photos for Cake Factory 2 and did not encounter the issue, and had a good look through a couple hundred photos on Art's Dream and did not encounter an issue either, so I'm hoping this was tied to the same bug, are you still seeing this issue?

    Kind regards,
    Charlotte W

  5. 4 votes
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    bugged  ·  6 comments  ·  Dreams Bugs 🐜 » Dreamiverse  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hey Maxovrkill

    Thanks for raising this issue with us, we have reproduced the problem here and have been tracking a fix which for this.

    Thank you
    Mark M

  6. 2 votes
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    bugged  ·  3 comments  ·  Dreams Bugs 🐜 » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hello phort,

    I believe there was an update to the Art of Dreams went out earlier this year, some time around the 3rd of 4th of April 2020.

    If your still encountering this issue with the Art of Dreams 360 view would you kindly get intouch with us again

    Thanks
    Mark M

  7. 2 votes
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    5 comments  ·  Dreams Bugs 🐜 » Dreamiverse  ·  Flag idea as inappropriate…  ·  Admin →

    Hello SKINNYCHAD!

    We havent heard from you in a while and wanted to make sure you are still experiencing this issue?

    If so, can you please respond to the below queries?

    Cheers,

    DMCI

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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi SKINNYCHAD!

    Thanks for reaching out, this is a really weird issue not sure so hopefully you can help us to help you :)

    First I'd like to ask about your extra information in the comments, when you say the "start scene" is always available to publish, even after it has been published as playable, this sounds correct. When a dream is playable users should always have the option before reaching the release page to make it public, it is only then Dreams tries to work out if you have permission to make it public. However the following information that a Dream will not allow updates unless all scenes are updated seems incorrect and if you could provide a step by step for how that is happening, it would be appreciated!

    There is a known issue without fairly complex creations taking too long to work out if you have permission to release, they can display on the release screen that you do not have permission to release for 2-4 minutes before the option then becomes available, can you confirm that's not the case?

    If possible it would be great if you could point out 2 visible differences between the version displayed and the version which should be displayed, and provide clear version notes so we can clearly see in game where we are going wrong :)

    Thanks in advance!
    TomL

  8. 5 votes
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    bugged  ·  2 comments  ·  Dreams Bugs 🐜 » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi LadyLexUK!

    I have investigated the behaviour on the latest release after you got in touch with Tom Dent about this - I can confirm that the issue is still present and a new bug has been raised for it!

    Many thanks for continuing to report these issues to us!

    Tom W.

  9. 1 vote
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    4 comments  ·  Dreams Bugs 🐜 » Gadgets & Logic  ·  Flag idea as inappropriate…  ·  Admin →

    Hello LadyLexUK,

    Thanks for the post, you should be able to activate teleport logic from timelines.

    In the case where you have a teleporter on the timeline, you will need to surface snap the timeline to the object its teleporting, or have wired from the teleporters “affect objects” output to the object you want to be teleported.

    In the case of using a key-frame on a timeline, again the teleporter gadget needs to be surfaced snapped to the object or wired to via the affect object output in order to teleport the object to the position you want.

    Hopefully this information helps, do get in touch if your still experiencing a problem.

    Cheers
    Mark M

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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hello LaxyLuxUk
    It is not that we don't believe your reports its just that we are unable to reproduce your problem based on the description.
    I think the best thing in this sort of case is to publish your level (private or public (unlisted)) and provide us with the name of the level and a screen shot/video of the offending circuit to help us find it.
    Naming the offending gadget something identify able would also help

    With this we can load you example and hopefully reproduce your issue. from there we can ascertain if its a bug or a misunderstanding of design/implementation

    thanks
    K

  10. 1 vote
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    acknowledged  ·  3 comments  ·  Dreams Bugs 🐜 » Tutorials  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi, iihkmikey!

    Thankyou for raising this issue.

    If you need to reset your Homespace, when you load the game, wait til the indreams splash-screen appears, then press L1 + L2 + L3 + R1 + R2 + R3. You will be presented with a prompt asking you if you want to reset your Homespace. Press yes and this will reset the pink block in the default position :)

    Let us know if you need any further assistance with this issue :)

    Tom W.

  11. 2 votes
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    fix planned  ·  3 comments  ·  Dreams Bugs 🐜 » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi Ianbealescrying!

    Sorry you've run into this issue, its a known problem with that tutorial we are planning on improving in a future update, for now I have skipped your account past those initial tutorials to unblock you, if you need to go over the basics then the tutorial DreamShaping basics tutorial in the workshop covers similar areas.

    Thanks for raising this issue, I hope you enjoy the rest of Dreams!

    Thanks,
    TomL

  12. 6 votes
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    10 comments  ·  Dreams Bugs 🐜 » Create Mode  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    We’ve not heard back from you in a while over this issue.

    If it’s still occurring for you, could you respond with any additional information that could help us to investigate this for you.

    Many thanks,
    PeteS

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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Thanks so much for that information!

    Are you now saying the option to save online privately is not available, when editing an element and selecting "Save a Version", the option will not be available if you are trying to release from the cover page.

    If saving online privately is not available in some other way can you please send a screenshot of that?

    I'll be unable to investigate your publish fails if the creation cannot be saved online in the state producing the problem unfortunately!

    Please can your friend raise any issue with credits in a separate forum ticket so our team can help :)

    Thanks,
    TomL

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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi Odezmah!

    Sorry you're running into these publish problems, we're working hard to resolve them so thank you for your patience, we're aware its not exactly ideal!

    Would you be able to save the latest version of any work you are failing to release online privately and follow up this post with some examples we can take a look at?

    Thanks in advance!
    TomL

  13. 2 votes
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    1 comment  ·  Dreams Feedback 🤓 » Dreamiverse  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi darkgamelover85!

    Are you still experiencing this issue? I can see recent activity on our server from your account :) Something that could maybe be causing this is a guest logged in? Verifying you are able to connect to other games with your PlayStation would also be very useful!

    Thanks,
    TomL

  14. 11 votes
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    acknowledged  ·  7 comments  ·  Dreams Bugs 🐜 » Tutorials  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hi, A_Divine_Comedy and anyone else having this issue - if you wish to reset your Homespace with the pink block, load the game and wait til the indreams.me screen appears. Use the shortcut L1 + L2 + L3 + R1 + R2 + R3 and you will be given a prompt to reset your Homespace - press yes here and you will get the pink block back :)

    If you can give us any more information as to how you may have gotten in to this state, that would be hugely appreciated! :)

    Tom W.

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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Hiya cyclopscrazy and SIMIAN69,

    Thanks so much for reporting this issue, and we're really sorry you've encountered this nasty blocker! I've reset both your homespaces and removed the tutorial blocks, so if you restart your game you should be able to access DreamShaping without issue :)

    We're

    If this hasn't solved your issue please raise it in a new ticket, as this one will now be closed.

  15. 1 vote
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    acknowledged  ·  2 comments  ·  Dreams Bugs 🐜 » Dreamiverse  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    We are sorry for the inconvenience.
    Due to the way couch coop works only the host player (first to sign in and load the game) will unlock rewards.

  16. 10 votes
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    bugged  ·  10 comments  ·  Dreams Bugs 🐜 » Create Mode  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Thanks for the report Thorox12.
    I believe someone else had the same issue. We don't know whats causing it yet.

    It's worth noting that if you encounter any issues in your homespace at all (including the tutorials), you are able to reset your homespace to the default - which should fix any issue.

    To do this:
    1. Reset the title
    2. Wait until the "Indreams... lives on the web" splash screen displays
    3. Press the L1+L2+L3 and R1+R2+R3 buttons simultaniously

    This should then display a prompt to reset the homespace.

  17. 2 votes
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    acknowledged  ·  4 comments  ·  Dreams Bugs 🐜 » Gadgets & Logic  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    I have asked and for accessibility reasons the options for subtitles where removed in order to standardise them across all dreams.
    Sorry for any inconvenience.
    If you want more snazzy text you an use one of the other text gadgets.
    depending on the use case. for accessibility if you are doing subtitle/dialogue text we advise to still use the subtitle gadget and have them standardised so it is accessible to all users.
    Also not the 'Always show subtitles' toggle . This is so that your subtitle will still show even if the user has subtitles off in the preferences. If you have no actual audio for your dialogue and the text is the only way to access it you will want this option turned on.

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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Thanks for reporting DrJones20
    Has this effected old levels you made in early access/beta?
    In which case I might move it to backwards comparability.

    I will investigate why we changed this or if it is a bug

  18. 3 votes
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    acknowledged  ·  3 comments  ·  Dreams Bugs 🐜 » Dreamiverse  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Thanks for report. Could you tell us the name of a level which you are trying to use the scoreboard 'friends' list.

    Is it all community creations you experience this with or just a specific one.

    I'm guessing all the other score lists are working correctly?

  19. 1 vote
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    While we investigate its worth noting that you may not always want an update.

    https://docs.indreams.me/en/help/backwards-compatibility/updates-to-default-puppet

    Don't panic if you perform the update with 'replace local changes' still on. You should be able to perform an undo on the update to revert the changes and then perform the update again with 'replace local changes' turned off. Another best practice is to always test your level after performing updates and before saving to be sure the update was successful/desired

    In this case I think you probably do not want to take it. We need to improve the update tool to allow you to hide/archive updates you don't want to reduce noise within the tool.

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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    Thank you for the report Pookachoo,
    I will investigate now.

  20. 1 vote
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    bugged  ·  4 comments  ·  Early Access Backwards Compatibility Issues  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminMm QA Team (Media Molecule QA, Media Molecule) commented  · 

    We have raised a bug to investigate this problem as there is no clear content issue or solution we can provide at this time.

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