MM170795

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  1. 2 votes
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    4 comments  ·  Dreams Bugs 🐜 » Mm Content  ·  Flag idea as inappropriate…  ·  Admin →

    Hi MM170795

    I’m really sorry to hear that there wasn’t a fix for your issue.
    If the problem persists on your new PS4 can you please let us know as we want to help you with this as best as we can.

    Thanks,
    PeteS

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    MM170795 commented  · 

    @QA Team

    Hi,
    as I have already written, I can only get to the controller overview. Then the intro should actually appear, but now comes a black screen with a charging circuit.

    However, I now doubt that you can solve the problem because I found out that the cause is the motherboard in the console. So I'm going to get a new PS4 in the next few days. Still, I hope you can solve the problem for other players.
    I am also happy to answer any further questions you may have.

    Cheers

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    MM170795 commented  · 

    @QA Team Yes, I still have this problem. And no, restoring the license didn't help.
    On this post (https://feedback.indreams.me/forums/917431-dreams-bugs/suggestions/39776299-i-cant-play-the-game) you said that you got a copy of my crash log, maybe this help. Also, a guy on Reddit said that you can make that I can skip the first phase of the game, maybe that could be a solution.
    Edit: Meanwhile, I bought a physical version of the game

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  2. 2 votes
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    4 comments  ·  Dreams Bugs 🐜 » Accessibility  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    We’re still tracking this issue but need your help in solving it. If you get the chance we’d really appreciate a response to our earlier comment!

    Thanks,
    PeteS

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  3. 2 votes
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    6 comments  ·  Dreams Bugs 🐜 » Other  ·  Flag idea as inappropriate…  ·  Admin →
    MM170795 supported this idea  · 
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    MM170795 commented  · 

    Similar problem here, my game stucks in the starting screen or after the controller overview (before the intro)
    My problem:
    https://feedback.indreams.me/forums/917431-dreams-bugs/suggestions/39776299-i-cant-play-the-game

  4. 6 votes
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    27 comments  ·  Dreams Bugs 🐜 » Mm Content  ·  Flag idea as inappropriate…  ·  Admin →

    Hello MM170795

    I am really sorry that those options didn’t help, but the information you have provided has been extremely helpful.

    We notice your using a external hard drive, is the game installed on this or the internal hardrive.

    We have got a copy of that crash log,
    I have raised a ticket for this issue which we will now investigate.

    I am not sure when a fix for this will become available.
    If you not satisfied with dreams you can get in touch with Sony customer services should you wish for a refund.

    Thanks
    Mark M

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    MM170795 commented  · 

    Due to Mm is back in the forum and I am afraid that they forget my old post, here is a re-upload from my old problem:

    After I start the game there are two different scenarios:
    1. After the start, the game stucks in the starting-screen (CE-34878-0)
    2. After the controller overview, the game stucks in a black screen with a loading circle, instead of playing the game intro(in the beginning there was nothing...) After two minutes the game crashes and a PS4-error message appears(CE-36329-3)

    I tried many things (reinstallation, initialization, rebuild the database, ...), but it didn't help.

    My old post: https://feedback.indreams.me/forums/917431-dreams-bugs/suggestions/39776299-i-cant-play-the-game

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    MM170795 commented  · 

    @Jamez Can you describe your problem?

    @TAPgiles Do you know, when the real supporters come back?

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    MM170795 commented  · 

    @TAPgiles
    I found a post on Reddit with the same problem
    https://www.reddit.com/r/PS4Dreams/comments/f3sz39/launch_up_black_screen/
    The guy told me that I should write to @Sneakachu25 on Twitter, she would be able to kickstart my game, so I could skip the start-up. I wrote to @Sneakachu25 on Twitter and Instagram, but she didn't answer me.
    @noClutchBIII Unfortunately, the update 2.11 didn't fix my problem :(

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    MM170795 commented  · 

    In another forum, I heard that Media Molecule is able to make that you can skip this part (controller overview, intro). I think that our bug is a technical problem in the PS4-console.

    @TAPgiles are you a supporter of Media Molecule?

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    MM170795 commented  · 

    @TAPgiles

    I asked, if there is something new about my problem. I have owned the game for more than 2 months and I havent played it by now. The last 4 patches didnt help and you see that two more people has this problem, too.

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    MM170795 commented  · 

    I bought the disc version, but it didnt help. Its the same problem. I think that a corrupt data in the system storage is the main problem.
    Are there any new news about a fix? Please answere me!

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    MM170795 commented  · 

    @Mm QA Team
    Maybe I found the problem. If I delete all data and the game, this screen appears in the library. And 8kb seems too small to me.

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    MM170795 commented  · 

    @Mm QA Team
    Hi,
    are there any new news about fixing my problem?
    The last three patches didnt help.
    Stay healthy!

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    MM170795 commented  · 

    @savagetoweb
    Lets hope that Mm will fix this soon. But I dont have high hopes for a quick fix, because of the corona crisis. I wrote to the PS-support and they said that a special team will deal with this problem, but they havent written me for more than one week by now.

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    MM170795 commented  · 

    Hi,
    actually the game is installed on the internal hard drive. But I think this isnt the crucial problem, because I tried to install the game on both, but it didnt help.
    Greetings!

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    MM170795 commented  · 

    1. Normal PS4 Slim (500GB), but with a GameDrivePS4
    2. No
    3. Either FIFA20,or YouTube
    4. doenst help
    5. I sent a message
    -A system initializing didnt help
    - my timezone is UTC+1(Berlin)
    Write me, if you need more information

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  5. 4 votes
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    acknowledged  ·  1 comment  ·  Dreams Bugs 🐜 » Other  ·  Flag idea as inappropriate…  ·  Admin →
    MM170795 supported this idea  · 

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